Frequently Asked Questions
Q: How can I get an accurate freight quote?
A: Please provide the origin/destination ports, cargo description, weight, volume, container type, and preferred shipping method.
Q: What is the difference between original B/L and Telex Release?
A: Original B/L requires physical courier delivery, while Telex Release is an electronic release that is faster and more convenient.
Q: How long does ocean freight typically take?
A: Transit times vary by route, but ocean freight typically ranges from 14 to 35 days depending on the destination.
Q: Are import duties included in the shipping cost?
A: No, duties are typically paid by the consignee unless the shipment is arranged under DDP (Delivered Duty Paid) terms.
Q: What documents are required for customs clearance?
A: Standard documents include a commercial invoice, packing list, Bill of Lading, and Certificate of Origin.
Q: Can you handle chemical or dangerous goods?
A: Yes, but an MSDS and Dangerous Goods Declaration are required. We must confirm vessel restrictions before booking.