Q1: What information is needed for an accurate quote?
A1: To provide a precise quote without hidden fees, please provide: Product name, number of cartons, gross weight, dimensions, detailed destination (country and postcode), expected shipping options, cargo ready date, and whether it contains batteries or liquids.
Q2: Do you charge based on CBM or KG for LCL shipments?
A2: In most cases, if the volumetric weight is greater than the gross weight, we charge by CBM. If the gross weight is greater, we charge by KG.
Q3: How is volumetric weight calculated?
A3: The formula is: L(cm) x W(cm) x H(cm) / 6000. For Global Express, the divisor is 5000 instead of 6000.
Q4: Do I need to provide customs clearance info for DDP service?
A4: No, for DDP (Delivered Duty Paid) service, we handle all customs clearance under our name and deliver the goods directly to your final destination.
Q5: How do you guarantee the lowest rates for fulfillment centers?
A5: We utilize Container Freight Stations (CFS) at major US ports like Los Angeles, Chicago, and Savannah. By shipping directly to the nearest fulfillment center port, we reduce land transportation costs, passing the savings to you.
Q6: What is your response time for inquiries?
A6: We offer 24/7 live support. Regardless of the time zone, we guarantee a response within 2 hours for quotes, tracking, or any other logistics concerns.