What information is needed for an accurate quote?
To provide an accurate quote without hidden fees, please provide: 1. Product name; 2. Number of cartons; 3. Gross weight and dimensions; 4. Detailed destination and postcode; 5. Preferred shipping options; 6. If it contains liquids, magnets, or batteries; 7. Product pictures; 8. Cargo ready date.
Do you charge based on CBM or KG for LCL?
In most cases, if the volumetric weight is greater than the gross weight, we charge by CBM. If the gross weight is greater, we charge by KG.
How is volumetric weight calculated?
The formula is: Length(cm) x Width(cm) x Height(cm) / 6000. For Global Express service, the divisor is 5000.
Do I need to provide info for customs clearance under DDP service?
No, for DDP service, we handle all customs clearance under our name and deliver the goods directly to your final destination.
How do you ensure the lowest rate for multiple fulfillment centers?
We operate Container Freight Stations (CFS) at major US ports. By grouping goods for specific centers (like FTW1 or CLT2) at the origin, we ship them directly to the nearest port, reducing land transportation costs.
How quickly will you respond to my inquiries?
We offer 24/7 support and guarantee a response within 2 hours for quotes, tracking, or issue escalations.