Q1: What information is needed for an accurate quote?
A1: We need the product name, number of cartons, gross weight/dimensions, detailed destination with postcode, shipping options, and if it contains liquid, magnets, or batteries.
Q2: Do you charge based on CBM or KG for LCL shipments?
A2: Usually, if volumetric weight is greater than gross weight, we charge by CBM. If gross weight is greater, we charge by KG.
Q3: What is the volumetric weight calculation formula?
A3: The formula is L(cm) x W(cm) x H(cm) / 6000. For Global Express, the divisor is 5000.
Q4: Do I need to provide documents for customs clearance with DDP service?
A4: No, under DDP service, we handle everything for customs clearance and deliver directly to your final destination.
Q5: What is required for DAP or PVA services to the UK/EU?
A5: You must have your own VAT and EORI account. For PVA, you also need VAT payment records for at least the previous three months.
Q6: Do you offer 24/7 support for tracking and inquiries?
A6: Yes, we provide 24/7 live support to help with quotes, tracking, or any logistics issues, ensuring a response within 2 hours.